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New Work Comp MSA Review Contractor Starts 3/19/18; No Expected Changes and No News on Liability MSAs

Rafael Gonzalez, Esq. President, Flagship Services Group

It has been a long time coming, two years to be exact. After the Centers for Medicare and Medicaid Services (CMS) announced their anticipated release of a solicitation for the Workers’ Compensation Review Contractor (WCRC) in 2016 and 2017 and further announced it was continuing to consider expanding its voluntary MSA review process to include liability insurance (including self-insurance) and no-fault insurance MSA amounts in 2016 and 2017, Medicare Secondary Payer (MSP) stakeholders never thought the day would come. But, after a challenge of the awarded contract and after several months during which Provider Resources continued to work under an expired contract, on March 7, 2018, CMS finally held the WCRC Transition Webinar to introduce Capitol Bridge, LLC, the new workers’ compensation review contractor.

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How Flagship Services Group Helps Claims Adjusters – Part Two

This is the second in a two-part blog series involving the day-to-day role of a claims adjuster at the average P&C insurance carrier and how Flagship Services Group can make that day easier and more rewarding.  In the last post, we looked at some potential pitfalls the average claims adjuster does not want to deal with.  In this post, we’ll discuss how these pitfalls are avoided.

As we noted in the previous post, the average claims adjuster at a mid-size to large P&C insurance carrier has a heavy case load and a lot of stringent requirements and KPIs keeping them on their toes. 

We were introduced to Bob, a P&C staff claims adjuster who just opened up a new file to find it’s one of those dreaded Medicare reimbursement cases.  The claimant is a Medicare beneficiary who was injured in a motor vehicle accident and was in the hospital for several days.  In addition, he has ongoing physical therapy and follow-up medical bills in the mix.  Medicare has already paid for the hospitalization and a Conditional Payment Letter is on its way.

Now, Bob only sees one or two of these types of claims every month, in among as many as 200 claims he may touch in that same amount of time.  As a result, he’s not completely comfortable with all the regulations involved, and he knows it’s going to take a lot of time to research it and get that all straight before he can proceed with confidence.  

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How Flagship Services Group Helps Claims Adjusters – Part One

This is the first in a two-part blog series involving the day-to-day role of a claims adjuster at the average P&C insurance carrier and how Flagship Services Group can make that day easier and more rewarding.  In this post, we’ll look at some potential pitfalls the average claims adjuster is not going to want to deal with.  In the next post, we’ll discuss how these pitfalls are avoided.

The average claims adjuster at a mid-size to large P&C insurance carrier – let’s call him Bob – has myriad tasks to handle throughout a given day.

Bob’s Busy Day

Bob starts the day listening to 14 voicemails that came in since he left the previous day.  Three are from one particularly tenacious and obnoxious lawyer who enjoys trying to bully adjusters with crude language and a lot of bluff and bluster. The rest are from various claimants, attorneys, and other sources he’s been playing phone tag with for days now.

Next, over a cup of not-so-good coffee, Bob reviews his inbox to find two new files in his queue.  This puts his total case load at 134 – not the worst he’s seen, but right up there.  He sighs and pulls out a Post-It note to remind himself to make the obligatory contact call on each of these new claims before he leaves today since the 24-hour service standard will have expired before he gets in tomorrow.

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Introducing Diana Nelson, Flagship’s New VP of Client Relations

We’re thrilled to announce that Diana Nelson has agreed to jump on board as Flagship Services Group’s Vice President of Client Relations.

Diana comes to us with over 25 years experience in various sales and marketing roles including several that hinge on personal injury recovery, insurance, and workers’ compensation.  She spent eight years running her own company, which fits in very well with the strong entrepreneurial drive that has helped Flagship grow so quickly over the last several years.

Flagship_Oct_2014_120_(533x800)Diana is recognized for her ability to envision and achieve strategic directives, empower sales efforts to increase top-line revenue, expand brand identity, and build client and employee satisfaction to optimize profit. Her record of revenue growth speaks for itself, explaining why she’s been a sought-after team member for many large companies over the years. These skills will serve our Flagship team well as she takes on her new role.

“As the ‘corporate face’ of Flagship to our clients, I am the primary liaison between them and our sales and professional services teams,” Nelson said, “my responsibility is to ensure that our clients’ needs are met, while also serving as their advocate to our executive team relative to current and future needs and opportunities.”

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Why You Shouldn’t Cherry-pick Your Biggest Claims for Medicare Compliance

We’re going to jump up on our soapbox for a moment here, so bear with us.

We’ve noticed a common trend among our competitors that just really rubs us the wrong way.  Many companies offering to handle Medicare compliance for P&C insurance carriers recommend focusing on the largest claims.  Insurance carriers may even think this strategy is the industry standard.

But it’s not.

What we’re talking about is cherry picking the largest claims for Medicare compliance review and closure and ignoring the rest.

Now, it’s obvious why so many companies go this route: it takes less time, it provides impressive-looking results for the client, and it rakes in high profits for the company handling the Medicare claims.  If you’re a smooth-enough talker, it can sound like a win-win for everyone involved.

But it’s NOT in the best interests of the insurance carriers.  Here’s why:

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Why the CEO and VP of Claims Should Care About Medicare Compliance

Statistically, Medicare-related claims make up around 10-15% of your total claims volume at any given time.

It doesn’t seem like much when you consider it in that light, so often busy insurance executives may fail to give Medicare compliance the emphasis it deserves.  Here are some important reasons why both the CEO and the VP of Claims should bring Medicare compliance up a notch or two in their list of priorities.

It’s a money issue, not just a compliance issue.

Unlike the other risks insurance executives are used to, Medicare compliance can have a direct impact on the company’s bottom line.

Penalties for non-compliance are strong, and are becoming more readily assessed through more stringent and more frequently ordered auditing procedures.  If the carrier is found to be non-compliant on a Medicare-related personal injury claim, fines can be as high as double the initial settlement amount, plus interest.

On higher-value claims, that kind of penalty can put a serious dent into annual financials. Read more

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Why YOU Should Be in Control of Your Medicare Compliance

There are two vital rules you need to follow when it comes to managing risk:

  1. Never trust a lawyer.
  2. See Rule #1, especially when that lawyer’s interests are averse to yours.

Tongue-in-cheek aside, these rules make sense from a business perspective.  Yet, when dealing with the matter of compliance to Medicare’s personal injury claims reporting and recovery guidelines, far too many insurance carriers routinely break these rules, often to their detriment.

As an insurance executive, you would never allow a claimant’s lawyer to come in and have free access to your claim data.  Not only are they not experts in the necessary skills to handle your money, they also have a significant conflict of interests: their goal is to get as much money for their client – and, by extension, themselves – as possible.  Read more

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What to Expect from RAC Audits in 2015

3054488331_4cc712f620_bAs we’ve come to expect, the policies and procedures surrounding Medicare compliance and working with the Centers for Medicare and Medicaid Services (CMS) are constantly changing.

One of the areas that a lot of healthcare providers, insurance companies, and others are eager to see updated is the work of the Recovery Audit Contractors (RACs) who are tasked with auditing Medicare-related billing and Section 111 reports (among other documents) to determine any discrepancies where Medicare is owed additional monies or – more rarely – where Medicare owes anyone additional funds.

Since January of 2010, when the RAC program first began, Medicare has been collecting feedback from stakeholders and has done a pretty consistent job of responding to that feedback and making adjustments to the program to enhance its functionality and transparency.

Effective December 30, 2014, the following changes have been put into place to effect the RAC program for 2015:

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3 Reasons to Hire a Medicare Compliance Service Provider

Laptop Work-2

Maintaining compliance with Medicare rules and regulations can be compared to marketing a small business: you could do it yourself, and you might have some success, but if you hire a professional, you’ll have more time, better results, and your savings will be significantly higher.

The hidden internal costs of DIY compliance

As a P&C insurance organization, your company employs dozens – perhaps hundreds – of claims adjusters who deal with a huge volume of claims over the course of a month. Only about 17% of those claims involve Medicare beneficiaries and only a portion of those claims fit the requirements for Section 111 reporting and repayment of conditional payments. Read more

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Need to Resolve a Medicare Lien? Start With These 3 Steps

medicare compliance

Resolving a Medicare lien can be costlier and more time consuming than most other claims of similar value and complexity. Part of the reason for this is the relative rarity with which your claims adjusters process these claims. Part of it comes from the fact that Medicare regulations are constantly evolving. And, of course, the intricacies of properly reporting and filing these claims simply take a long time to complete.

We’ve established a simple, three step process for effectively resolving Medicare liens – and really, handling all Medicare compliance issues your company is faced with – quickly and efficiently.

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