This is the first in a two-part blog series involving the day-to-day role of a claims adjuster at the average P&C insurance carrier and how Flagship Services Group can make that day easier and more rewarding. In this post, we’ll look at some potential pitfalls the average claims adjuster is not going to want to deal with. In the next post, we’ll discuss how these pitfalls are avoided.
The average claims adjuster at a mid-size to large P&C insurance carrier – let’s call him Bob – has myriad tasks to handle throughout a given day.
Bob’s Busy Day
Bob starts the day listening to 14 voicemails that came in since he left the previous day. Three are from one particularly tenacious and obnoxious lawyer who enjoys trying to bully adjusters with crude language and a lot of bluff and bluster. The rest are from various claimants, attorneys, and other sources he’s been playing phone tag with for days now.
Next, over a cup of not-so-good coffee, Bob reviews his inbox to find two new files in his queue. This puts his total case load at 134 – not the worst he’s seen, but right up there. He sighs and pulls out a Post-It note to remind himself to make the obligatory contact call on each of these new claims before he leaves today since the 24-hour service standard will have expired before he gets in tomorrow.